Refund Policy

Thank you for shopping with Island Gal! We value your satisfaction and aim to ensure a positive shopping experience. Please review our Refund Policy below, which outlines the conditions under which refunds may be issued.

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1. Eligibility for Refunds

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We accept refund requests for eligible items within five (5) days of the date you receive your merchandise. To qualify for a refund, items must meet all of the following conditions:

The item is in perfect, unused condition.

All original tags, packaging, and labels are intact and attached.

The item is returned in its original packaging.

Items that show signs of wear, use, damage, or missing tags will not be eligible for a refund.

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2. Non-Refundable Fees

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Please note that shipping, handling, and any other fees associated with your purchase are non-refundable. You will be responsible for covering the cost of return shipping unless the return is due to our error (e.g., you received the wrong item).

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3. Refund Process

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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within [3-5] business days.
If rejected, we will return the item to you at your expense.

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4. Non-Returnable Items

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The following items are non-refundable and non-returnable:

Items marked “Final Sale” or “Clearance”

Gift cards or promotional items

Custom orders 

Swimwear

Items purchased in stores.

5. Damaged or Incorrect Items

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If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at  GkDesignKw@gmail.com with your order number and photos of the issue. We will arrange for a replacement or refund as appropriate.

6. Contact Us

For any questions regarding this Refund Policy or to initiate a return, please contact us at:
Email: GkDesignKw@gmail.com
Business Address: 217 Duval Street Key West, Florida 33040